Integrate Knowledge Base

Custom Value Mapping

To map custom values, click the + button(2) next to each existing value(1) and type a replacement value that the system should watch for. You can add as many replacement values as needed.

To remove an added value, hover over the custom value and select the X(4) on the right hand side. Select Save Changes(5).

        Tip: To export mappers from other campaigns, click the down arrow to the right of “Use Existing Mapper” and select the mapper.

Download Value Map(6) field to map your values and upload. An excel file will download with all allowed values. Add your values to the applicable allowed values and save as .csv file.

Click Upload Value Map(7) and then Save(8).

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